Community Guidelines

Dani Northern California USAKalturian Posts: 259 admin
edited January 6 in Welcome

Kaltura Customer Community Guidelines.

Connect, share, and learn with other Kaltura customers and experts

Rules of engagement

Welcome to the Kaltura Customer Community! We’re excited to have you here. This is a community that exists for Kaltura customers to help each other, so we adhere to some guidelines that will help us all. Your participation here is subject to these guidelines, our Terms of Use, and Kaltura’s Privacy Policy.

Be kind as we build the Community

We’re all in this together, so no matter what beliefs you hold, be committed to treating each other with kindness and respect. Kaltura customers span the globe who all have the right to feel comfortable. Offer honest help, thank people for useful posts, and be patient with others (some of us are not as technical as others)!

Search first

We recommend beginning with Search. If you don’t find exactly what you’re after, you may still find relevant content during your search. If you don’t get what you need, feel free to post a question or begin a discussion.


Our community is nothing without the people who bring it to life! If you have something interesting or new to add, share it. Don’t just pass through; add your voice and expertise and earn badges and status while you’re at it. For new members it would be great for you to make an introduction post of who you are so we can help build community and network with each other.

Mark helpful answers

If someone takes the time to answer your question and it is helpful, be sure to come back and let us know that the response answered your question. This tells other users who may have the same question that you found a solution that works, and lets the answerer know they helped you. “Accepted Answers” are the gold of community content.

Share your own content

Respect the copyright of others. This means don’t take other people’s words, video, images, or other content and pass them off as your own.

Use good link etiquette

Whether you're writing an article or answering a question, don't just post a link to other content. Links can expire! You should summarize or quote from the content you're linking to and give context for your links.

Keep it professional

This is a B2B (Business to Business) professional community and we expect posts to reflect the appropriate nature and tone.

Don't be a spammer

No one likes spam. Messages with the explicit intent to sell a product or service, or to drive people to a form or a website, will be removed at the discretion of our moderators.

No impersonation

Impersonating a Kalturian or sock puppeting for any reason is prohibited.

Trolls and haters not welcome

If you’re deliberately trying to offend, bully, or provoke someone, our moderators will step in. It’s okay to disagree and to express frustration, we just ask that you keep it amicable. Name-calling and disparaging Kalturians, Leaders, or each other is against the rules. Constructive criticism and feedback about Kaltura are okay. Criticism about Kaltura team members and fellow community members is never okay.

Respect privacy

Please do not share any personal or other information you do not want made public, and respect the privacy of others.


The Kaltura Customer Community is a great place to get help one another. While Kaltura employees will participate, they are not always the primary responders. They will help provide an answer to a question only if the community cannot provide an answer within a certain time frame after the question is initially posted. For official support on qualified licenses and products, or any billing questions, contact Kaltura Support at (Admins only).


Kaltura’s ecosystem is a vital part of our community. However, the community is not a channel for marketing or promotions. Partner posts and comments should be in service of helping users get more out of their Kaltura implementations and not to promote partner brands. When relevant, partners can provide a link to their partner pages on the Kaltura Video Technology Marketplace, but should not be linking to other sites. You can learn more about the Kaltura Partner program here.

Abuse management

Our Community Moderators are dedicated to making the community a safe and productive place for everybody. We reserve the right to remove posts or delete accounts in the event they are detrimental to the Kaltura Customer Community. At the same time, it is not our practice to remove posts that may be helpful to other site visitors and all contributors should be mindful of posting any sensitive information. If you see any content that is abusive or inappropriate, click "Report to moderators" on the post, and the moderators will be alerted.

Content types

The Kaltura Customer Community offers three types of content: questions, discussions, and ideas. Each content type can have tags applied to it, so you could have a question, a discussion, and an idea to improve the Kaltura Customer Community.


Many people come here to get help with a problem or to find a better way to do something. Questions are ideal for those situations. Ask a question and wait for others to start submitting answers. Then, when you get an answer that works, accept the answer. You might even accept multiple answers! Other users with the same questions will then be able to easily find helpful information.


Sometimes, you might want a more open-ended conversation. In that case, choose a discussion to get the conversation started.


Before posting a new idea, use the search bar to avoid duplication. Feel free to vote and comment on the existing idea. When posting a new idea provide as much detail as possible including which Kaltura product this is related to. Please include the support ticket number in the event you previously submitted this as a feature request.


We've created these guidelines to ensure that everyone within the community has a great experience, and we expect that all participants in the community will adhere to these guidelines and recommendations. Thanks so much for doing your part, and for being here!


Senior Director, Community

*Click on a positive reaction if my reply was helpful