Zoom-Kaltura Integration - No Captions

drobinso_ggc
drobinso_ggc Atlanta, GA, USAFounder Posts: 2

We have recently set up the Zoom marketplace Zoom-Kaltura integration and it is sending our Zoom cloud recordings to Kaltura as we wished. However, though we have Send Transcripts selected in the integration setup and we have all videos receive auto captions, our zoom videos do not have captions.

I have a ticket in with Kaltura, but wondered if anyone has seen this and if I'm just missing something.

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Best Answer

  • drobinso_ggc
    drobinso_ggc Atlanta, GA, USAFounder Posts: 2
    Answer ✓

    Kaltura Support said it should be working. And it does now appear to have started doing the auto-captions. So I guess it just took more time than I expected to get going.

Answers

  • AlexMartinez
    AlexMartinez Denver, COFounder Posts: 18 ✭✭

    I'm curious if you got your answer back from Kaltura customer care yet.

  • AlexMartinez
    AlexMartinez Denver, COFounder Posts: 18 ✭✭

    That's good. To clarify, did you select "Send Transcripts" on the integration settings? This should have sent the Zoom caption/transcript file over to Kaltura. Correct?